Warranty Policy
At Redesign Brand, we stand behind the quality of our products and are committed to customer satisfaction. This Warranty Policy outlines the terms and conditions of our limited product warranty.
Limited Warranty
We offer a 30-day limited warranty from the date of purchase against defects in materials and workmanship.
If your product is found to have a manufacturing defect during the warranty period, we will review your claim and, if approved, provide an appropriate resolution.
What Is Covered
Our warranty covers:
- Defects in materials
- Defects in workmanship
- Manufacturing defects that occur under normal use
What Is Not Covered
This warranty does not cover:
- Normal wear and tear
- Damage caused by misuse or abuse
- Improper care or maintenance
- Product modifications or alterations
- Accidental damage
Warranty Exclusions
This warranty is void if:
- Unauthorized repairs or modifications have been made to the product.
- Proof of purchase cannot be provided.
- The product has been used in a manner inconsistent with its intended purpose.
How to Submit a Warranty Claim
To request warranty service, please contact us at:
Email: info@redesignbrand.com
Please include:
- Your proof of purchase (order confirmation or receipt)
- Photos clearly showing the issue
- A brief description of the problem
If your claim is approved, you will be issued a Return Merchandise Authorization (RMA) number with return instructions. Returns submitted without an RMA number may not be accepted.
Warranty Resolution
If your warranty claim is approved, Redesign Brand will, at its discretion:
- Replace the product with the same or a comparable product, or
- Refund the original purchase price.
Processing Time
Most warranty claims are processed within 7–10 business days after we receive all required documentation and, if applicable, the returned product.
Questions?
If you have any questions regarding our Warranty Policy, please contact us at:
Email: info@redesignbrand.com
We appreciate your business and thank you for choosing Redesign Brand.