Shipping policy

Shipping Policy

Thank you for shopping with Redesign Brand. We are committed to processing and shipping your order as quickly as possible.

Free U.S. Shipping

We offer FREE Standard Shipping on all orders shipped within the 48 contiguous United States.

International shipping rates are calculated at checkout. Customs duties, taxes, import fees, and any other applicable charges are the responsibility of the customer.

Order Processing Time

Orders are processed within 2–3 business days, Monday through Friday, excluding holidays.

Processing time begins after your order has been successfully placed and payment has been verified.

Order Cutoff Time

Order Cutoff Time: 5:00 PM Eastern Time (ET), Monday through Friday.

Orders placed before 5:00 PM ET on business days will begin processing the same business day.
Orders placed after 5:00 PM ET, on weekends, or on holidays will begin processing on the next business day.

Shipping Timeframes

After your order has been processed, estimated delivery times are:

Standard Shipping (United States):

3–5 business days

Delivery times are estimates and may vary due to weather, carrier delays, holidays, or other circumstances beyond our control.

Shipping Carriers

Orders are shipped using UPS or a comparable shipping carrier selected at our discretion.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number so you can monitor your shipment’s progress.

Pre-Order Items

Products identified as Pre-Order are currently in production.

Pre-orders will ship on or before the estimated shipping date displayed at the time of purchase.
Orders may ship earlier if production is completed ahead of schedule.
By placing a pre-order, you acknowledge and accept the estimated shipping timeline.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may be required before the order can be reshipped.

What to Do If Your Order Doesn’t Arrive

If your order has not arrived within the expected delivery timeframe:

Check your tracking number using the shipping confirmation email.
Verify that the shipping address provided during checkout is correct.
Check with household members, neighbors, or your local carrier in case the package was delivered nearby.
If you are still unable to locate your package, please contact us at info@redesignbrand.com.

When contacting us, please include: