Refund policy
At Re-Design Brand, we stand behind the quality of our products and aim to provide a straightforward, transparent return process.
Returns
We accept returns on new, unused products within 14 days of delivery.
To be eligible for a return:
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Item must be unused
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Item must be in original packaging
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All components and accessories must be included
Non-returnable items include:
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Custom or made-to-order products
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Used or damaged items (not caused by shipping)
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Items not in original packaging
How to Start a Return
To initiate a return, please contact:
info@redesignbrand.com
Include:
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Your order number
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Reason for return
Once approved, return instructions will be provided.
Return Shipping
Customers are responsible for return shipping costs unless:
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The item arrived damaged
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The wrong item was received
We recommend using a trackable shipping service.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Include photos of:
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The product
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The packaging
We will resolve the issue as quickly as possible.
Refunds
Once your return is received and inspected:
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Refunds are processed within 5 business days
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Issued to the original payment method
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Original shipping fees are non-refundable (unless due to our error)
Exchanges
We do not offer direct exchanges.
To exchange an item, please return the original product and place a new order.
Pre-Order Items
Products marked as pre-order will ship on or before the date stated at the time of purchase.
By placing a pre-order, you acknowledge and accept the stated shipping timeline.
Contact
For any questions, please contact:
info@redesignbrand.com