Refund policy

Refund & Return Policy

At Re-Design Brand, we stand behind the quality of our products and strive to provide a simple, transparent return process.

14-Day Returns From Delivery Date

We accept returns on new, unused products within 14 days of the delivery date.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all original components, accessories, and documentation.

Non-Returnable Items

The following items are not eligible for return:

Custom or made-to-order products.
Used, altered, or damaged items not caused by shipping.
Products returned without original packaging.
Items that do not meet the return eligibility requirements.

Order Cancellations

Orders may be cancelled before they have shipped.

To request an order cancellation, email info@redesignbrand.com within 24 hours of placing your order and include your order number.

We will make every effort to cancel your order before shipment. If your order has already shipped, it can no longer be cancelled. You may request a return after delivery if the order meets the requirements outlined in this policy.

How to Start a Return

To request a return, email:

info@redesignbrand.com

Please include:

Your order number.
The reason for your return.

Once your return request has been reviewed and approved, you will receive a Return Merchandise Authorization (RMA) number along with instructions for returning your product.

Do not send a product back before receiving an RMA number and return instructions.

Return Method

Returns are accepted by mail only. We do not accept in-store returns or drop-off returns.

After your return request is approved, we will provide you with an RMA number and the mailing instructions needed to return your product.

The RMA number should be included with your return as instructed.

Return Shipping Label

Customers are responsible for purchasing and generating their own return shipping label.

Re-Design Brand does not provide a prepaid return shipping label unless:

The wrong item was shipped.
The item arrived damaged or defective.
The return is the result of an error by Re-Design Brand.

In those cases, Re-Design Brand will provide a prepaid return shipping label.

We recommend using a shipping service that provides tracking and keeping your tracking information until your return has been processed.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item arrived damaged or defective.
The incorrect item was received.
The return is due to an error by Re-Design Brand.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number.
Photos of the product.
Photos of the packaging.

We will review your claim and work quickly to resolve the issue.

Refunds

Once your return has been received and inspected:

Refunds are processed within 5 business days.
Refunds are issued to the original payment method.
Original shipping charges are non-refundable unless the return is due to our error.