Refund policy

At Re-Design Brand, we stand behind the quality of our products and aim to provide a straightforward, transparent return process.

Returns

We accept returns on new, unused products within 14 days of delivery.

To be eligible for a return:

Item must be unused
Item must be in original packaging
All components and accessories must be included

Non-returnable items include:

Custom or made-to-order products
Used or damaged items (not caused by shipping)
Items not in original packaging

How to Start a Return

To initiate a return, please contact:

info@redesignbrand.com

Include:

Your order number
Reason for return

Once approved, return instructions will be provided.

Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged
The wrong item was received

We recommend using a trackable shipping service.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

Include photos of:

The product
The packaging

We will resolve the issue as quickly as possible.

Refunds

Once your return is received and inspected:

Refunds are processed within 5 business days
Issued to the original payment method
Original shipping fees are non-refundable (unless due to our error)

Exchanges

We do offer exchanges.

To request an exchange, please return the original product. Once received, we will inspect the item and, if approved, process your exchange promptly. Customers are responsible for any applicable return shipping costs unless the item arrived damaged or incorrect.